1123 Responsible Gaming — Play Mindfully and Safely

1123’s Commitment to Responsible Gaming

1123 believes online entertainment should be a source of enjoyment, not stress or burden. We’re committed to providing a safe, fair gaming environment that supports the overall wellbeing of Malaysian users.

The 1123 platform includes self-control features that let you manage your time and spending. We do not encourage excessive play and take our responsibility seriously to provide information that helps you make wise gaming choices. Remember: play should be fun. If it starts to feel like an obligation or pressure, that’s a sign to pause.

Signs of Risky Gambling Behavior

Recognising early warning signs is the first step to staying in control. Here are some indicators to watch for in yourself or loved ones:

• Playing longer than planned repeatedly, or using money meant for other essential needs.
• Feeling restless, irritable, or uncomfortable when unable to play for a period of time.
• Trying to recover losses by placing bigger bets than usual.
• Hiding gambling habits from family, friends, or colleagues.
• Borrowing money or selling valuables to fund gambling activities.
• Gaming begins to interfere with work, studies, or personal relationships.

If you notice two or more of these signs in yourself, consider taking a break and talking to someone you trust. Seeking help early is wise and courageous.

How to Set Healthy Time and Budget Limits

Setting personal limits before you start playing is best practice we recommend to all 1123 users. Here’s a practical guide:

1123 users can contact our support team at [email protected] for guidance on available account controls.

Available Self-Control Tools

1123 supports users’ rights to manage their own play. The platform offers several self-control tools available on request through customer support:

• Deposit Limits: You can set daily, weekly, or monthly deposit limits that cannot be exceeded. Requests to lower limits take effect immediately, while increases require a cooling-off period.
• Take breaks or cooling-off periods: You can request temporary breaks—such as 24 hours, 7 days, or 30 days—during which your account will be set to restricted mode. This option is ideal if you need to take a breather.
• Self-Exclusion: If you feel you need a longer break, you can apply for self-exclusion for an extended period. During this time, you won’t be able to access or use the 1123 platform.

To activate any of the above self-control options, contact us at [email protected] stating the type of control you want and desired duration.

Protecting Minors and Maintaining Life Balance

1123 is intended for adults aged 18 and above only. We take preventing access by children and teens seriously. If you share devices with younger family members, we recommend the following steps:

• Never share your 1123 account password or login details with anyone.
• Log out of your account after each session, especially on shared devices.
• Use parental controls on devices or browsers to block access to sites inappropriate for children.
• Make sure bank cards or payment info linked to your 1123 account aren’t easily accessible to children.

Balance is key to a healthy gaming experience. Make sure gaming doesn’t replace important activities like family time, sports, hobbies, or work. 1123 encourages you to keep gaming a small part of a balanced and meaningful life.

If you or someone you know needs help with problematic gambling habits, we encourage seeking professional support. Organisations such as the Malaysian Social Welfare Department (JKM) offer counselling services. Acknowledging you need help is a sign of strength, not weakness.